Query / Complaint
We value our customers' feedback and are committed to providing the highest quality products and services. If you have any concerns, complaints, or issues regarding our food products, we encourage you to contact us using the following procedure:
Contact Information: Please reach out to our customer support team through one of the channels below:
Phone
Email
Postal Address
Provide Detailed Information: When filing a complaint, please include the following details to help us understand and address your concerns effectively:
Your full name
Contact information (phone number, email address, and postal address)
Date of purchase and location of purchase (if applicable)
Product name, batch/lot number, and expiration date (if applicable)
Description of the complaint or issue, including any relevant details, such as the packaging, taste, odor, or any adverse reactions experienced
Supporting evidence, such as photographs or videos (if applicable)
Resolution Process: Upon receiving your complaint, our customer support team will acknowledge your message within 7 business days. We will thoroughly review your complaint and initiate an investigation, if necessary. Our team will strive to resolve the issue promptly and provide you with a fair and satisfactory resolution.
Communication and Updates: During the complaint resolution process, we may require additional information or clarification from you. We kindly request your cooperation and prompt response to ensure a timely resolution. We will keep you informed of the progress and provide updates regarding the status of your complaint.
Privacy and Confidentiality: We understand the importance of privacy and will treat your complaint with the utmost confidentiality. We will only share the necessary information with our internal teams involved in the investigation and resolution of your complaint.
Escalation: If you are not satisfied with the resolution provided by our customer support team, you may request the complaint to be escalated. Please inform us of your escalation request, and we will review the case further. We may require additional time to investigate and resolve the matter. We appreciate your patience during this process.
Please note that filing a complaint does not affect your statutory rights as a consumer.
Thank you for taking the time to provide feedback. Your input helps us improve our products and services, ensuring your satisfaction as a valued customer.